How to give feedback
If your staff aren't happy, it's probably because of your managers. Employee satisfaction is driven by factors largely controlled by managers, including recognition, opportunities to learn, fair treatment and effective feedback. Giving feedback is an important, but sometimes overlooked, part of a manager's role.
Why give feedback?
Feedback helps people learn and improve and sustains their level of motivation.
I'm often told by managers they find it difficult to give feedback - especially if it's about an employee's weaknesses. Surprisingly, others have said that they are uncomfortable giving positive feedback. But, attention and recognition is a basic human need and employees want to feel that they are a valuable member of the team.
How do I give feedback?
Each employee needs to be dealt with individually. By asking questions and listening, you can work together to get the most from each employee. People want to enjoy their work, so by regularly reviewing expectations and performance, together you will uncover obstacles, as well as what motivates them.
Top ten tips for giving feedback.
Here are ten tips for giving effective feedback:
- Give both formally and informally.
- Focus on behavior, not personality.
- Establish standards.
- Be clear and specific.
- Be positive and constructive.
- Use 'I' statements.
- Give at an appropriate time.
- Give the right amount.
- Verify understanding.
- Develop an action plan.
Feedback will not only mean better performance, employee satisfaction will also improve.