Many training programs that teach soft skills use technical methodology. This approach teaches leadership skills, like empathy, by explaining the concepts logically. However, psychological research shows that this approach fails to truly impact participants.
Emotional intelligence (EQ) uses the part of the brain associated with feelings, impulses and drives. EQ training needs to engage this part of the brain, called the limbic system, rather than the neocortex, the part of the brain responsible for analysis and logic.